Shipping, returns and the fine print.
Straight answers, not a maze of pages. If something is still unclear, write to support@makoessentials.com.
Frequently asked questions
When will MAKO sell coffee?
Once a coffee meets our standards for aroma, roast and cup quality. We are tasting now. Join the waitlist on the homepage to hear first.
Where do you ship?
Spain, France and Belgium. €5.90 per order, free on orders of €60 or more.
How long does delivery take?
Orders are prepared within 1 to 3 business days, then tracked delivery usually takes 7 to 15 business days.
Can I return an instrument?
Yes. You have 14 days from delivery, unused and in the original packaging. See Returns below.
Do the instruments come with a warranty?
Yes. Every product carries the legal guarantee of conformity under Spanish consumer law: 3 years from delivery. If something is faulty, write to support@makoessentials.com.
Is there a subscription?
Not yet. Subscriptions will launch alongside the coffee. Instruments are one time purchases for now.
How do I contact you?
Write to support@makoessentials.com. We reply to every email personally, usually within one business day.
Shipping
- Orders are prepared within 1 to 3 business days
- Spain, France and Belgium: €5.90 per order, free on orders of €60 or more
- Tracked delivery usually takes 7 to 15 business days
- A tracking link is sent by email once the order ships
Returns and refunds
- 14 day right of withdrawal from delivery, under EU distance selling rules
- The item must be unused, in its original packaging
- The buyer covers return shipping unless the item arrived damaged or wrong
- Refund issued within 14 days of your request
- To start a return, write to support@makoessentials.com. No account needed.
Terms and privacy
Seller details, payment, delivery, returns and the legal guarantee are on the Terms of sale page. How we handle your data is on the Privacy page.